Verdant
Privacy

Privacy Policy

Privacy Policy

Effective Date: July 4, 2026
Last Updated: July 4, 2026

Lucent Technologies, Inc., doing business as Verdant ("Verdant," "we," "us," or "our"), is committed to protecting the privacy and security of the personal data we collect. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data when you visit our website, https://verdantapp.com (the "Site"), or use our planning and permitting workflow automation platform and related services (collectively, the "Verdant Platform").

By accessing the Site or using the Verdant Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal data to provide and improve the Verdant Platform and deliver a seamless experience for local governments and permit applicants.

A. Information Provided Voluntarily by Users

  • Account and Profile Information: When local government personnel or applicants register for an account, we collect names, professional email addresses, telephone numbers, employer/organization names, job titles, and passwords.
  • Permitting and Application Data: In utilizing our workflow automations, users may upload permit and planning applications containing personal identifiers, property addresses, zoning information, project plans, and associated communication content.
  • Communications: When you contact us for support, request a demo, or send inquiries, we collect your contact information and the contents of your message.

B. Information Collected Automatically

  • Usage Data: We automatically collect details of your visits to our Site and Platform, including IP addresses, browser types, operating systems, referring URLs, device identifiers, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to authenticate users, remember preferences, and analyze how our services are used.

2. How We Use Your Information

Verdant processes personal data only when we have a valid legal basis to do so. We use the collected data for the following business purposes:

  • To Provide the Services: Registering your account, validating permit/planning applications, generating automated documents, and enabling collaboration between applicants and local government reviewers.
  • To Improve and Optimize the Platform: Utilizing secure artificial intelligence (such as OpenAI and Claude) to analyze applications against local ordinances, parsing PDFs, and triaging communications.
  • To Support Security and Compliance: Verifying user identities, detecting and preventing fraud or security anomalies, conducting audits, and maintaining the overall integrity of our hosting environments.
  • To Communicate with You: Providing product updates, administrative alerts, responding to support tickets, and fulfilling contractual service level agreements.

3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

  • With Trusted Subprocessors: We engage third-party service providers to perform essential operational functions. These providers are bound by strict Data Protection Addenda (DPAs) and confidentiality agreements:
    • Cloud Hosting and Infrastructure: Amazon Web Services (AWS) and Google Cloud Platform (GCP).
    • Databases: Supabase.
    • AI Processing & PDF Parsing: OpenAI, Anthropic (Claude), and Reducto.
    • Productivity & Communication: Google Workspace, Slack, and Superhuman.
    • Customer Management & Ticketing: Attio, Calendly, and Linear.
    • HR & Payroll: Rippling.
  • For Legal and Compelled Disclosures: We may disclose personal data to law enforcement, courts, or regulatory authorities if compelled to do so by a valid legal demand (e.g., search warrants, court orders, or subpoenas). We notify affected customers of such demands unless legally prohibited.
  • Business Transfers: If Verdant is involved in a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction.

4. Data Security & Retention

A. Data Security

We implement robust technical, administrative, and physical safeguards designed to protect personal data from unauthorized access, modification, disclosure, or destruction. This includes:

  • Encrypting personal data both at rest and in transit using industry-standard cryptography.
  • Restricting platform access using role-based access controls and Multi-Factor Authentication (MFA).
  • Performing regular vulnerability scans, penetration testing, and continuous security monitoring.

B. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, satisfy our customer agreements, and comply with legal, regulatory, or reporting obligations. When data is no longer required, it is securely wiped, sanitized, or physically destroyed in accordance with our internal asset management policies.

5. Your Privacy Rights (Data Subject Requests)

Depending on your jurisdiction (such as California under the CCPA/CPRA, or Europe under the GDPR), you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request that we correct inaccurate or incomplete personal data.
  • Right to Deletion: Request that we delete your personal data from our systems (subject to legal retention exceptions, such as active backups).
  • Right to Opt-Out: Object to or restrict certain processing activities.

How to Submit a Request

To exercise any of these rights, please submit a verified request by contacting us through one of the following channels:

  • Email: privacy@verdantapp.com
  • Self-Service: If you have an active account, you can initiate a data request directly within the Verdant Platform interface.

In accordance with our PIMS Procedure for Data Subject Rights Handling, we will verify your identity before processing the request to ensure data security. We do not discriminate or charge fees for processing verified consumer rights requests.

6. Third-Party Links

Our Site or Platform may contain links to third-party websites or services (e.g., calendar tools or CRM portals). We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, regulatory compliance requirements, or operational practices. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to our security and privacy team:

Lucent Technologies, Inc. (Verdant)
Attn: Privacy Lead / Data Protection Officer
Arlington, VA
Email: privacy@verdantapp.com